I’m a former fangirl turned angry customer. After this recent security flaw was disclosed Apple continues to do nothing to help its customers get a critical fix to a problem they caused. Apple owes it’s loyal customers the opportunity to choose not to upgrade, but provide them access to the upgrade for the system they are currently on, not the system Apple desires them to be on. I have valid reasons for not upgrading my devices to iOS 7. As a customer, I should not be forced to choose between having a necessary security fix or upgrading and having to use devices that are slow, buggy and unreliable for my everyday needs.
It can’t be that hard for Apple to allow customers who are eligible for iOS 7, but who have chosen to remain on iOS 6.1.3, to be given access to iOS 6.1.6 which includes the new security fix. That’s all I’m asking for. Don’t force us to upgrade to iOS 7 and crash our devices just in an attempt to get the security we deserve.
I definitely have been called a fangirl of Apple. I didn’t care because ever since I used my first All-in-one Mac in 1988, I was sold on the product, the technology and the company values. Being called a fangirl was a badge of honor, not an insult. I NEVER thought I’d see the day where I regret all of the money, brainpower and effort invested in maintaining my fabulous, seamless Apple ecosystem. That day is here.
I rely heavily on my iPhone and my iPad to keep work and home operating seamlessly, and when I travel. When iOS 7 arrived, as is my custom, I waited until the bugs and kinks were worked out before I upgraded. I can’t have the devices I rely on disrupted. Several months later, the problems still seem to be problems and so I opted to continue to run my iPhone 4s and 2nd generation iPad on iOS 6. My contract isn’t up for a while on my phone so if upgrading the OS slows it down or breaks it, I can’t afford to get another phone.
I don’t know that I’ll ever trust this company to put it’s customers first instead of it’s bottom line from now on. But guess what Apple? If you put your customers first, it would go a long way to fattening up your bottom line in the long run. Until you do right by me and the others like me out there, I’ll no longer make you my automatic first choice the next time I’m on the market for mobile devices.