I’m done being a diehard Apple supporter

I’m a former fangirl turned angry customer. After this recent security flaw was disclosed Apple continues to do nothing to help its customers get a critical fix to a problem they caused. Apple owes it’s loyal customers the opportunity to choose not to upgrade, but provide them access to the upgrade for the system they are currently on, not the system Apple desires them to be on. I have valid reasons for not upgrading my devices to iOS 7. As a customer, I should not be forced to choose between having a necessary security fix or upgrading and having to use devices that are slow, buggy and unreliable for my everyday needs.

It can’t be that hard for Apple to allow customers who are eligible for iOS 7, but who have chosen to remain on iOS 6.1.3, to be given access to iOS 6.1.6 which includes the new security fix. That’s all I’m asking for. Don’t force us to upgrade to iOS 7 and crash our devices just in an attempt to get the security we deserve.

I definitely have been called a fangirl of Apple. I didn’t care because ever since I used my first All-in-one Mac in 1988, I was sold on the product, the technology and the company values. Being called a fangirl was a badge of honor, not an insult. I NEVER thought I’d see the day where I regret all of the money, brainpower and effort invested in maintaining my fabulous, seamless Apple ecosystem. That day is here.

I rely heavily on my iPhone and my iPad to keep work and home operating seamlessly, and when I travel. When iOS 7 arrived, as is my custom, I waited until the bugs and kinks were worked out before I upgraded. I can’t have the devices I rely on disrupted. Several months later, the problems still seem to be problems and so I opted to continue to run my iPhone 4s and 2nd generation iPad on iOS 6. My contract isn’t up for a while on my phone so if upgrading the OS slows it down or breaks it, I can’t afford to get another phone. 

I don’t know that I’ll ever trust this company to put it’s customers first instead of it’s bottom line from now on. But guess what Apple? If you put your customers first, it would go a long way to fattening up your bottom line in the long run. Until you do right by me and the others like me out there, I’ll no longer make you my automatic first choice the next time I’m on the market for mobile devices.

Apple hates old people

<rant>You got tired of the young ‘ins saying iPhone is for old people. We get it Apple. You hate old people. You changed to this thing called a flat design because thin fonts and bright colors is surely for young eyes.

So the loyal buyers for have invested tons of money in your hardware and software are left out in the cold with this unstylish, ugly pimping out to young people. Oh yes, by loyal buyers I mean those money bags who can afford to by multiple apple TVs, Retina display laptops, multiple size iPads, who upgrade a perfectly usable product for the newest and greatest.

At first I was bugged by the tacky colors and new icons of iOS 7 system apps, even more than the “flat” style that is used. Some of the non-Apple apps seamlessly transitioned to the new look. But why did the Apple ones have to look kid-like and unsophisticated? Fine, different strokes for different folks. But the legibility for these aging eyes that rely on an iPhone to keep life running smoothly when the iPad is too clunky to tote around, that’s a real issue. The lettering on my grocery list app is so light, it’s pretty useless to me now. I’m about to resort to pen and paper.

Sadly, I had to allow the Apple TV to upgrade and I try to move from that home screen as fast as I can. It’s just not as pleasing to look at any more, but thankfully it’s not a screen I have to spent much time on and it’s large. I’m still holding out from upgrading even though my iPad, iPhone, and desktops keep bugging me to do so. </rant>